Use Mitchell1's AI-Assisted Repair Notes for MPI Documentation

What This Does

Mitchell1 ProDemand has an AI-assisted note system that suggests standardized, professional language for common inspection findings and repair descriptions. Your multi-point inspection notes come out consistent, complete, and advisor-ready without extra writing time.

Before You Start

• Your shop has a Mitchell1 ProDemand subscription (shop-licensed, ask your service manager)
• You have login credentials for Mitchell1
• You're looking at an open repair order in the system
• Time needed: 10-15 minutes to learn the feature; 2-5 minutes per inspection after that
• Cost: Included in your shop's Mitchell1 subscription

Steps

1. Open the repair order in Mitchell1 ProDemand

Log in to Mitchell1 ProDemand from the shop workstation or tablet. Navigate to the active repair order for the vehicle you're inspecting. Look for the "Inspection" or "Multi-Point Inspection" section, typically accessible from the RO overview page.

What you should see: A digital inspection form with categories (Tires, Brakes, Fluids, Belts, etc.) and status selectors (OK / Monitor / Service Now).

2. Select the condition status for each finding

For each inspection item, select the appropriate status. When you select "Monitor" or "Service Now," the system will prompt you to add a condition note.

3. Use the AI-suggested description

After selecting a status, look for an auto-suggest or pre-populated text field. In Mitchell1, common findings (brake pad thickness, tire tread depth, battery test results) will have suggested description templates. Click the suggestion to populate the field, then customize the measurement.

Example: For brake pads, the suggested text might read: "Front brake pads measured at [X]mm. Manufacturer minimum is 2mm. Recommend monitoring at next service." Just fill in the measurement.

Troubleshooting: If you don't see AI suggestions, check with your service manager. Some Mitchell1 configurations have this feature toggled off. It may be listed under "SmartCheck" or "Inspection descriptions" in the settings menu.

4. Add your specific measurements

For every finding with a suggestion, replace the placeholder brackets with your actual measured values. Always use specific numbers. "3mm" is far more persuasive to a customer than "low."

5. Submit the completed inspection to the advisor

When all findings are entered, click "Complete Inspection" or "Send to Advisor." The service advisor will receive a formatted report they can review with the customer.

What you should see: A completed inspection form that converts your inputs into a professional, advisor-ready report with prioritized recommendations.

Real Example

Scenario: You're inspecting a 2020 Toyota Camry. You find front brake pads at 3mm, left rear tire at 3/32 tread depth, and the battery testing at 68% state of health.

What you type/do: Select "Service Now" for brakes → accept the suggested text → fill in "3mm" for the front pads. Select "Monitor" for the tire → enter "3/32 LR" in the note. Select "Monitor" for battery → enter "68% SOH" in the note.

What you get: A formatted three-finding inspection summary with professional language that the advisor can read directly to the customer or send via text.

Tips

• Always enter specific measurements. Vague notes ("worn brakes") convert at a fraction of the rate of specific notes ("3mm, minimum is 2mm").
• For battery findings, always include the CCA result and the required CCA for the vehicle. That's the data that justifies the replacement to both the customer and any warranty reviewer.
• If the pre-populated text doesn't match your shop's preferred language, ask your service manager to customize the Mitchell1 inspection templates. It's a one-time setup that benefits every tech.

Tool interfaces change. If the inspection feature looks different, look for similar AI/smart description options in the Inspection or MPI module of your Mitchell1 version.